Rob does outstanding work! i was in need of a plumber to fix my water heater, he was able to diagnose the problem and find a solution in a very timely manner he was extremely professional and i would absolutely recommend him to anyone! stars!!!! The next step is simply to remove the drain cover; you could do this with a screwdriver if needs be if not, there may be a handle to grip in order to do the job still struggling? tie some rope around the handle and.